Privacy policy

PRIVACY POLICY

Last updated: April 3, 2026

This Privacy Policy describes how Bianca Batzco ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from https://biancabatzco.com.

1. Identity of the data controller

Business name: Batcu Bianca-Elena PFA
Registration number: F2021000842133
Tax identification number (CUI): 44949091
Registered address: Str. Dacilor 17, Lumina, Constanța, 907175, Romania
Email: office@biancabatzco.com
Customer support hours: Monday to Friday, 14:00 – 20:00

2. What personal data we collect

We may collect the following categories of personal data:
- Identification data, such as your name.
- Contact data, such as your email address, phone number, shipping and billing address.
- Order data, such as products ordered, order value, payment status, delivery details, and return or refund information.
- Technical data necessary for the proper operation of the website, such as IP address, browser type, device information, and essential website interaction data.
- Communications data, when you contact us by email or through the website.

3. How we collect your data

We collect personal data when:
- You place an order.
- You contact us.
- You browse our website.
- You request information about our products or services.

4. Legal bases for processing

We process your personal data on the following legal bases, depending on the purpose:
- Performance of a contract, when processing is necessary to accept, process, ship, and complete your order.
- Compliance with legal obligations, including accounting, tax, consumer protection, and record-keeping obligations.
- Legitimate interests, such as defending legal claims, preventing fraud, ensuring website security, and managing customer service.
- Consent, where required by law, including for any non-essential cookies or future optional marketing communications.

5. Why we use your personal data

We use your personal data to:
- Process and deliver your orders.
- Communicate with you about your order.
- Provide customer support.
- Handle returns, refunds, or complaints.
- Comply with legal and tax obligations.
- Maintain the security and proper functioning of our website.

6. Payments

Payments on this store are currently made by online card payment. We do not store your full card details ourselves. Payment data is processed securely through the payment service providers integrated in Shopify, according to their own legal and security obligations.

7. Shipping

We currently deliver only within Romania. In order to deliver your order, we process the personal data necessary for shipment and share the relevant data with the delivery service provider involved in the delivery of your order.

8. Cookies and similar technologies

Our website may use essential cookies and similar technologies required for the proper operation of the store, including security, shopping cart, checkout, and website functionality.

If we use non-essential cookies or similar technologies in the future, including analytics, advertising, or personalization tools, they will only be used where legally permitted and, where required, only after obtaining your consent through the cookie preferences tool.

You can manage your cookie choices through the cookie banner or the cookie preferences link available on the website.

9. Data recipients

We may share personal data only where necessary with:
- Shopify, as the e-commerce platform provider.
- Payment processors.
- Courier or delivery providers.
- Accounting, legal, tax, or IT service providers, where necessary for the operation of the business or compliance with legal obligations.
- Public authorities or institutions, when required by law.

10. International transfers

Some of our service providers may process personal data outside Romania or outside the European Economic Area. Where this happens, we will rely on legally valid transfer mechanisms and safeguards required under applicable data protection law.

11. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Policy, including for the duration required by accounting, tax, consumer protection, and legal record-keeping obligations.

12. Your rights

Under applicable data protection law, you may have the right to:
- Access your personal data.
- Request rectification of inaccurate or incomplete data.
- Request erasure of your data, where legally applicable.
- Request restriction of processing.
- Object to certain processing based on legitimate interest.
- Request data portability, where applicable.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the competent data protection authority.

13. Data security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or unlawful disclosure.

14. Children

This website is not intended for children, and we do not knowingly collect personal data from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The updated version will be posted on this page together with the updated date.

16. Contact

If you have questions about this Privacy Policy or about how your personal data is processed, please contact us at:

Batcu Bianca-Elena PFA
Str. Dacilor 17, Lumina, Constanța, 907175, Romania
Email: office@biancabatzco.com
Support hours: Monday to Friday, 14:00 – 20:00