Terms of service

TERMS OF SERVICE

Last updated: April 3, 2026

This website is operated by Bianca Batzco. Throughout the site, the terms “we”, “us” and “our” refer to Batcu Bianca-Elena PFA, registration number F2021000842133, CUI 44949091, with registered address at Str. Dacilor 17, Lumina, Constanța, 907175, Romania.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

1. General information
Store name: Bianca Batzco
Legal entity: Batcu Bianca-Elena PFA
Registration number: F2021000842133
CUI: 44949091
Registered address: Str. Dacilor 17, Lumina, Constanța, 907175, Romania
Contact email: office@biancabatzco.com
Support hours: Monday to Friday, 14:00 – 20:00

2. Eligibility and use of the website
By using this website, you confirm that you are legally capable of entering into binding contracts and that the information you provide is accurate and complete.

3. Products
We make every effort to present our products as accurately as possible. However, slight differences in color, texture, finish, or appearance may occur, especially as our products are handmade.

4. Orders
Placing an order on the website constitutes an offer to purchase the selected products. We reserve the right to accept or refuse orders in accordance with applicable law.

5. Prices and payment
All prices displayed on the website are presented as indicated at the time of purchase. Shipping costs, where applicable, are presented during checkout.
Payment is currently accepted by online card payment.

6. Shipping
We currently ship only within Romania.
The standard shipping fee is 20 RON.
Estimated delivery time is 2 to 5 business days, unless otherwise stated.

7. Right of withdrawal
If you are a consumer, you generally have the right to withdraw from the contract within 14 calendar days from receiving the goods, in accordance with applicable consumer protection law.
More details are available in our Return and Refund Policy.

8. Legal guarantee
Consumers benefit from the legal guarantee of conformity provided by applicable law for goods purchased through the website.

9. Intellectual property
All content on this website, including text, branding, images, graphics, and other materials, is owned by us or used with permission and may not be used without prior authorization, except where permitted by law.

10. Privacy and cookies
The processing of personal data is governed by our Privacy Policy. Information regarding cookies and cookie preferences is available on the website.

11. Limitation of liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law. To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from the use of the website or the purchase of products.

12. Governing law
These Terms are governed by the laws applicable in Romania and, where applicable, by mandatory European consumer protection rules.

13. Contact
For any questions regarding these Terms, please contact:
office@biancabatzco.com