Frequently Asked Questions

Each piece is handcrafted from semi-precious stones and natural materials. We work with the materials as they are, rather than forcing them into something they’re not — so every creation keeps the natural character of the stone.

Because our jewellery is made by hand with natural semi-precious stones, small variations in colour, shape and texture are completely normal — they are the signature of a genuine, one-of-a-kind piece. Your jewellery will be beautifully unique to you.

Keep your jewellery dry and away from perfume, cosmetics, water and household chemicals. Take it off before showering, swimming or sleeping.

Store each piece separately in a soft pouch to avoid scratches, and gently wipe it with a soft, dry cloth after wearing. With a little care, your piece will stay beautiful for years.

A curated selection is on display at Maiastra, a concept space in central Bucharest. You can find the address and directions on our Stores page.

At the moment we ship within Romania only. We hope to reach more destinations in the future — thank you for your patience.

Standard shipping is 20 RON. Orders are generally processed and delivered within 2 to 5 business days.

Yes. As a consumer you have the right to withdraw from your purchase within 14 calendar days of receiving it, without giving a reason. To start a return, simply write to us at office@biancabatzco.com.

For full details, please see our Return & Refund Policy.

We’d love to hear from you at office@biancabatzco.com. Our customer support is available Monday to Friday, 14:00–20:00.